Refund policy

Every Tego wrap is printed to order. Custom or ready-made, we print yours after you order it. That means we can't take returns if you change your mind, but if something is wrong with your wrap, we'll make it right.

Our guarantee

If your wrap arrives misprinted or damaged, or it's the wrong design or size, we'll reprint it for free or refund you in full. Your choice. Email us within 14 days of delivery with your order number and a photo of the problem. You don't need to send the wrap back.

Lost packages

If tracking shows your order never arrived, email us and we'll reprint and resend it at no cost.

Custom designs

We print the image you upload exactly as it looks in the preview, so check it carefully before you order. Small or low-resolution images can print blurry, so use the largest version of your image you have. We can't refund a custom wrap for problems with the uploaded image itself, such as low resolution or a typo in your text.

Changing or canceling an order

We usually print and ship within 2–3 business days. To change or cancel an order, email us right away. If your wrap hasn't been printed yet, we'll update it or refund you in full. Once it's printed, it can't be canceled.

Customers in the EU and UK

You have the legal right to cancel an order for a ready-made design within 14 days of receiving it, for any reason. Custom wraps made from your own image are personalized, so this right does not apply to them. Email us to start a return. You pay the return shipping.

Refunds

Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to show it.

Contact us

Email harryhine@tegoskins.com with your order number for anything about returns, refunds or damaged orders.